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1st QUIZ for CCMIS

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CCMIS Billing :: Quality Monitoring

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Post  zeela Fri Feb 22, 2008 4:31 pm

Instruction:
Please using "Post Reply" for sent back the answer and we will calculate it through every registered member.
Question 1 until 3 was Objective while Question 4 until 5 was Subjective.
This quizes are compulsory to all CCR and closing date on 29th February 2008.


1. Please verify Standard Opening for follow up response by other respective department replied to the customer?

A. Thank you for bringing this matter to our attention.
B. Thank you for your patience and understanding.
C. Thank you once again for bringing this matter to our attention.


2. Please identified the requirement that Customer Care Representative be able to achieve the element of Solution Match:

i. Customer Care Representative is able to solve the issue and provide all accurate information required by customer.
ii. Customer Care Representative provided explaination with short, brief and straight to the point.
iii. Customer Care Representative given the answer lengthy.

A. i and ii
B. ii and iii
C. i, ii and iii


3. What is the standard closing or leave door open to close reply to the customer?

A. Should you require further assistance or to submit any enquiry / feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”
B. Should you require further assistance or would like to submit any enquiry / feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”.
C. Should you require further assistance or would like to submit any enquiry / feedback, kindly visit www.tm.net.my and click Need Help? Contact our Customer Service.


4. Customer Care Representative should photocopy the response to the customer within ___________.


5. Please stated proper iCoMS note format and information:

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Post  spunx Fri Feb 22, 2008 4:51 pm

fuiyooo siap ade quiz tuuuu.. hebat hebat.. lol!
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Post  -----;<@ Fri Feb 22, 2008 8:00 pm

xde org ke nk masuk quiz ni??? study
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Post  spunx Fri Feb 22, 2008 8:44 pm

-----;<@ wrote:xde org ke nk masuk quiz ni??? study

awk ler masuk. tayah tunggu org lain.. geek geek
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Post  Admin Fri Feb 22, 2008 8:57 pm

Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy
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Post  spunx Fri Feb 22, 2008 9:03 pm

Admin wrote:Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy

owhhhh WAJIB ke?? scratch hah korg denga tu.. WAJIB oke!! cepat cepat. Basketball Basketball Basketball
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Post  -----;<@ Fri Feb 22, 2008 9:12 pm

Admin wrote:Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy

haaa wajib!!!! yg wat soklan x mention pun wajib
ye ke ni admin?
kalu camtu cpt korang......sy nk tiru jwpn....w/pun soklannye senang Laughing
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Post  spunx Fri Feb 22, 2008 9:14 pm

-----;<@ wrote:
Admin wrote:Ini wajib le sumer org.. bukan sapa2 yg nak msk.. Very Happy

haaa wajib!!!! yg wat soklan x mention pun wajib
ye ke ni admin?
kalu camtu cpt korang......sy nk tiru jwpn....w/pun soklannye senang Laughing

uhhh... hebat btol ni. ok pashaaa!! lol!
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Post  TGG Sat Feb 23, 2008 2:59 pm

jawapan saya adalah SDA (seperti di atas) iaitu sama dengan namet_aracib.DOne!
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1st QUIZ for CCMIS Empty Everyone

Post  zeela Sat Feb 23, 2008 3:08 pm

Quiz ni COMPULSORY for all CCR as been mentioned according to the INSTRUCTION above.
Twice a month QM will be provided quizes and the answer given by each CCR will be calculate and pro rate with each group (A, B & C).
Cepat cepat jawab okey b4 end of this month and we will publish the highest scored of each group.

Thank you.
Luv u all..

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Post  Admin Sat Feb 23, 2008 3:19 pm

chaobella wrote:Quiz ni COMPULSORY for all CCR as been mentioned according to the INSTRUCTION above.
Twice a month QM will be provided quizes and the answer given by each CCR will be calculate and pro rate with each group (A, B & C).
Cepat cepat jawab okey b4 end of this month and we will publish the highest scored of each group.

Thank you.
Luv u all..

Oke guyz.. Please take this matter seriously as this Quiz are COMPULSORY... Note that.. come on CSR,,
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Post  namet_aracib Sat Feb 23, 2008 3:40 pm

nk jawab kuiz di laman ni gak ke? Rolling Eyes so sumer org akan nampak la jawapan kite ek? terpampang di sini? camne ni...sy tak tahu la berforum2 ni...tolong ajarkan... Question
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1st QUIZ for CCMIS Empty Sori sori

Post  zeela Sun Feb 24, 2008 3:43 pm

Sori sori...b4 this tataw pulak yg postreply ni ade nampak dlm forum ni!heheh;)
so, all of your answer using "Private Message to QM" and according for grouping...

QM Nickname:
haz_ema - himmah for (Group A)
qshahmazoullep - zolkefli for (Group B)
chaobella - zeelawati for (Group C)

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Post  ~Marr~ Mon Feb 25, 2008 3:43 pm

jwpn sy dikira x? Smile

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Post  namet_aracib Mon Feb 25, 2008 5:28 pm

kire..kire mar...TL yg antar akan dapat bonus mark untuk grup.. Laughing
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Post  -----;<@ Mon Feb 25, 2008 7:23 pm

namet_aracib wrote:kire..kire mar...TL yg antar akan dapat bonus mark untuk grup.. Laughing

stuju!!stuju!!!
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Post  akainkin2008 Tue Feb 26, 2008 9:26 am

hadiah pe??
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Post  whitelilies.island Tue Feb 26, 2008 2:31 pm

akainkin2008 wrote:hadiah pe??

haha..ain ni sebok je nk adiah..
adiah nye sy cdgkan diskaun kes sebyk 5% selama 4 ari bekerja berturut2..
amacam..
ahahahaha...

Basketball Basketball Basketball
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Post  akainkin2008 Wed Feb 27, 2008 8:27 am

aku setujukkkkk
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Post  -----;<@ Thu Feb 28, 2008 10:45 am

cpt2.....x sabar nk tau winner tuk 1st quiz ni flower
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Post  -----;<@ Mon Mar 03, 2008 9:38 am

QM, sape yg menang ni?? queen king
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1st QUIZ for CCMIS Empty Quiz QM

Post  ^qsHaHmAzOuLLep MaChO + K Mon Mar 03, 2008 11:26 am

eheheheh..nnti ar..ada yg tak bagi lagik lar...
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Post  nelitsygo Mon Mar 03, 2008 11:34 am

- EDITED AS USER SHOULD PM MESSAGE TO QM -
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Post  -----;<@ Mon Mar 03, 2008 11:42 am

anorrin wrote: - EDITED AS USER SHOULD PM MESSAGE TO QM -

ko wat lawak la anorin.........x bace post reply yg kt bwh2 tu ek??? konfem ke jwpn tu btul??? hehe Laughing Laughing


Last edited by -----;&lt;@ on Mon Mar 03, 2008 12:23 pm; edited 1 time in total
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1st QUIZ for CCMIS Empty HOHIHEHA

Post  ^qsHaHmAzOuLLep MaChO + K Mon Mar 03, 2008 11:45 am

laen kali jawapan for group B, please reply to qshahmazoullep....for annorin..i dah kira markah tersebut..tiada lagik ujian ulangan ek..hehehe
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