ANSWER QUIZ 1

ANSWER QUIZ 1

1. B
2. A
3. B
4. 24 hours
5. Add notes of '"Call notes & Internal Assignment"

i. Call notes format
Tel. No.:
Date / Time of Call:
Contact Person:
Conversation Details: if unreachable, mention here

ii. Internal Assignment format

Notes Created By: Salleh Bin Abu
Notes Created By [Group]: TM Net CRM Billing
Notes Created Date: 06-Sep-2007 11:42:24
Notes Title: Internal e-mail to Ben (Gamezone)
Notes Detail:

From: Salleh <salleh@tmnetcrm.com.my> Sent: Thu 9/6/2007 11:39 AM
To: ben_yap@tmnet.com.my
Subject: Gamezone: login (gavancsh

Dear Mr. Ben Yap,

Customer dispute on Bluehyppo Jumboplay charges in July and August 07 bill.
For your info, customer registered package Streamyx G.Lite Home (512k) Basic 88 Free Modem Promotion - Waive RM75 and account activated on 08 Sep 2004. Customer claimed that he never subscribed that service but is being charged. Details as below:

Account number: 20040142873709
Name: Chua Cheng Boon
Login: gavancsh
Start/end date: 14-Aug-2007 until 5-Sep-2007 (Deal Jumboplay Games On Demand)
Status: CANCELLED

Kindly verify and advise. Shall we proceed with adjustment for customer? If not, please explain further. Kindly assist and revert asap. Your cooperation much appreciated.

Thank you.


Regards,
Salleh
Customer Care Management, Internet Services,
TM Retail

alamakk..